Welcome to Student Solutions 101 (“SS101”)! These Terms and Conditions (“Terms”) govern your use of our website (www.studentsolutions101.co.za) (“Website”), any software applications that we link you to, and any services (“Services”) provided by SS101 (“we”, “our” or “us”). Carefully read and understand the terms and conditions associated with using our Website or any Services we offer. If you do not agree, please do not use the Website or our Services.

INTRODUCTION:

SS101 provides this Website to users seeking online tutoring services (“Client”) in grade 10, 11 or 12 mathematics and physical science. The term “you” or “You” or “User” or “Users” shall refer to Clients or any person or entity, who views, uses, accesses, browses or submits any content or material to the Website. These Terms are entered into by and between SS101 and you, and you accept them by: a) using our website or blog, b) accepting any Services; c) enrolling in a program, workshop or masterclass, d) using the Services in any other manner; and/or e) acknowledging agreement with these Terms. Your general use of the Website is also subject to our “Privacy Policy” which is available on the Website.

SERVICES

SS101 offers quality online private and group tutoring services for grade 10, 11 and 12 mathematics and physical science to support South African high-school students in their academic journey. Our services are available to individuals aged 15 and above. If you are under 18 (“minor”), you must have parent or guardian consent to use our Website or our Services. In the case of a student who is under the age of 18 years old, a parent of the student or legal guardian, enters into this agreement to use the Website and Services.

Online private tutoring:

These are one-on-one online lessons between the Client and a tutor conducted via a video conferencing tool. They are suitable for South African users following the syllabus outlined by the Curriculum Assessment Policy (CAPS) or Independent Examination Board (IEB). This service is available for grade 10, 11 and 12 mathematics and physical science and can be purchased throughout the academic year. A single one-on-one lesson may be purchased or a lesson pack which includes multiple lessons. Purchased lessons are valid for 1 calendar month (30 days) from the purchase date. Lessons in the package may be used for mathematics and physical sciences.

Booster Programs:

These are online interactive programs consisting of group classes conducted by a tutor via a video conferencing tool. The programs are term specific and content covered for each term is based on the Annual Teaching Plans released by the Department of Basic Education. Programs have a predetermined schedule that is made available to enrolled students. Booster Programs are available for grade 11 physical science, grade 12 physical science and grade 12 mathematics. This service is suitable for South African users following the syllabus outlined by the Curriculum Assessment Policy (CAPS).

Subscribing to the Services

  • To access certain features, including, but not limited to, purchasing of private lessons, enrolments into programs and accessing our educational materials you will need to create an account. You agree to provide accurate and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for any activity under your account.
  • Clients are requested to supply SS101 with their email, cell phone number and physical address for the purpose of communication. SS101 communicates with Clients via email and/or WhatsApp.
  • One-on-one lessons can be purchased on the Website, where Clients select a starting date and time for the commencement of lessons. It is the Client’s responsibility to choose a suitable dates and timeslot within the lesson window.
  • Clients can enrol in the Booster Program on the Website, where they can view the topics and class schedule of the program and complete payment. It is the Client’s responsibility to review the class schedule and topic of the program before enrolling.

Terms of payments

  • Our pricing for services is detailed on our website. We reserve the right to change prices at any time but will notify you in advance of any changes.
  • Payments must be made in advance for the chosen service.
  • SS101 does not accept or deal in cash, and payment options include electronic funds transfer directly into our bank accounts (obtained from [email protected] or WhatsApp 065 953 1496), debit or credit card payments electronically via our Website.
  • We use the services of PayFast to facilitate these payments on our Website, and you will be re-directed to their secure payment portal to complete the transaction. More information on this reputable and secure service can be found at https://www.payfast.co.za/.
  • Student Solutions 101 commits to covering any fees with regards to accepting secure payments, but the client commits to covering the costs associated with refunds (a 10% admin fee to cover the associated costs as well as a R15.00 bank charges fee).
  • Refunds are only provided under specific conditions outlined in our “Cancellation and Refund Policy” available on the Website. Requests for refunds must be submitted in writing via email to [email protected].

USER OBLIGATION AND CODE OF CONDUCT:

  • By using the Website or Services, you agree: a) that you are of legal age and can legally agree to these Terms on your own behalf or on behalf of a minor who will be using the Website or Services, b) to provide accurate, current, and complete information, c) to maintain the security of your password and identification
  • The Client commits to always treat SS101 staff and tutors with respect. Any form of disrespect, racism, sexism or prejudice will result in immediate termination of services to the Client.
  • The Client commits to ensure that all communication is friendly, professional and helpful. Any communication that is deemed inappropriate by SS101 may result in termination of services to the Client.
  • You agree to use the Website and Services in a manner that is lawful and associated with its intent. Any use of the Website or Services that SS101 deems inappropriate and/or offensive may result in termination of services with or without notice.

INTELLECTUAL PROPERTY:

  • All educational materials, content, designs, logos, trademarks, and other intellectual property provided by SS101 are the exclusive property of SS101.
  • You are granted a limited, non-exclusive license to use our intellectual property solely for personal and non-commercial educational purposes.
  • The Client may not modify, reproduce, distribute, display, or create derivative works from our intellectual property without prior written permission.
  • Unauthorized use of our intellectual property may result in termination of access to our Services and/or legal action.

DISCLAIMER AND LIMITATION OF LIABILITY:

Although we strive to deliver high-quality educational services, we cannot guarantee any specific outcomes for Clients as a result of our tutoring and programs. Our obligations, expressed or implied, to any Client or user are limited to what is explicitly stated in this agreement.
We have taken reasonable measures to ensure the integrity of the Website and its contents. However, we do not warrant that any files, software, downloads or other material available from the Website are free of viruses or other similar software.

CHANGES TO OUR WEBSITE AND/OR THESE TERMS

We have the right (as far as the law allows) to suspend, change or add to our Website, and to change or add to these Terms, at our discretion, and such changes will apply as soon as they are made. We may notify you about any changes to these Terms, but it is your responsibility to review these Terms each time you use the Website to ensure that you are aware of any changes.

CONTACT US:

If you have any questions about these Terms, please contact us at [email protected].
By using our Website and Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.