INTRODUCTION:

According to The Protection of Personal Information Act, 4 of 2023 (“POPIA”) we are required to inform Data subjects as to how their personal information is used, collected and disclosed. The right to privacy is important to us and we are committed to taking the steps to protect your privacy by complying with POPIA. This policy is made available on our website https://studentsolutions101.co.za/
This document describes our policies and procedures on the collection, use and disclosure of your personal data when you use our services or website. We collect only the essential information needed to perform the functions required by us. By using our service/website, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any terms stated in this Policy, you must stop using the services and website.
We may amend this Policy at any time. The amended Policy will be posted on this website and replace all previous versions of this notice. It is your responsibility to make yourself familiar with the content of this notice when you visit our website or use our services.

DEFINITIONS:

In the context of this Privacy Policy:

  • Personal data is any information that relates to an identified or identifiable individual
  • Services refer to private tutoring, programs, group classes, workshops and masterclasses
  • Usage data is data collected automatically, either generated by the use of the service or from the service infrastructure itself (e.g. the duration of a page visit)
  • Website refers to Student Solutions 101, accessible from http://www.studentsolutions101.coza

TYPES OF DATA COLLECTED:

Personal data:

While using our service or website we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Physical address

Here are the categories of personal data that we process:

  • General personal details including your name and surname, gender, sex, date of birth, age, nationality and language preferences
  • Contact details which include your address, contact number, email address and public social media profile(s)
  • Information voluntarily disclosed by students to tutors, including information about health, personal and religious beliefs and sexual orientation
  • Account details such as your username, password and usage data
  • Payment details including payment method, information provided by payment gateway service providers, payment amount, date and reason for payment and related information
  • Content and advertising data such as records of your interactions with our online advertising on various websites and social media

Usage data:

Usage data is collected automatically when using the website. This may include information like your devices internet protocol (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data. We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.

COLLECTION OF PERSONAL DATA:

Personal data about you is collected from the following sources:

  • Directly from you when you provide it to us, such as when you sign up to use our services or when you contact us through the duration of our relationship with you
  • From your use of our website, any features or resources available through the website, whether as a customer or tutor
  • From public sources where you have made your personal information public, including social media, third parties and our service providers when you interact with them through our website

USE OF PERSONAL DATA:

We may use your personal data for the following purposes:

  • To provide and maintain our service, including to monitor the usage of our service
  • To manage your account: to manager your registration as a user of the service. The personal data you provide can give you access to different functionalities of the service that are available to you as a registered user
  • To contact you via email, telephone calls, SMS or other equivalent forms of electronic communication, such as push notifications, to inform you about our services, unless you have opted-out of such communications
  • Perform market research. Your information may be used for data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our services and your experience.
  • Direct marketing: we may process your data to contact you to provide you with information regarding our website and services that may be of interest to you. We will only send you direct marketing communications where you have consented to us sending you communications. You may unsubscribe from any direct marketing communications at any time by clicking the unsubscribe link that we include in every direct marketing communication.

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES:

Your personal data is confidential and we will only share it with others in terms of this Policy or if the law requires from us to share it. We may disclose your personal data to:

  • With employees to be able to properly render our services and for our employees to effectively execute their duties
  • Business partners or third-party processors in order to provide you with the website functions and services you require e.g. data storage service providers, third party payment processors etc.
  • Any relevant third-party provider where our website uses third party advertising, plugins or content
  • Legal and regulatory authorities, upon their request, or for the purposed of reporting any breach of applicable laws

RETENTION OF PERSONAL DATA:

We take every reasonable step to ensure that your personal data is only processed for the minimum period necessary for the purposes set out in this Policy. We retain personal data in accordance with the required retention periods in Applicable Law or for legitimate business purposes. We will only retain your personal data for the purposes explicitly set out in this Policy. We may keep personal data indefinitely in a de-identified format for statistical purposes, which may include for example statistics of how you use the website and services.

SECURITY:

We will take all appropriate technical and organisational security measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, disclosure, access and other unlawful or unauthorised forms of processing. These measures include:

  • The storage of your personal data under password-secured databases;
  • The restriction of access to your personal data to specific staff/personnel who are designated and mandated to manage your personal data;
  • The restriction of access to all our premises where your personal data is stored in physical or digital form; and
  • The binding of any third parties who handle your personal data to confidentiality obligations with respect to the same

The internet is an open and often vulnerable system and the transfer of information via the internet is not completely secure. Although we will implement all reasonable measures to protect personal data, we cannot guarantee the security of your personal data transferred to us using the internet. Therefore, you acknowledge and agree that any transfer of personal data via the internet is at your own risk and you are responsible for ensuring that any personal data that you send is sent securely.

YOUR RIGHTS:

  • You have certain rights in relation to your personal data.
  • You have the right to request access to any of your personal data we may hold
  • You have the right to rectify any incorrect data we may hold
  • You have the right to request that we delete your personal data
  • You have the right to restrict, temporarily or permanently, the processing of your data
  • You have the right to object to us processing your data for direct marketing purposed
  • You have the right to request a copy of your personal data and request that information be transmitted for use by another person

Where you have provided consent for us to process your Personal Information, you may also withdraw your consent where our processing is based on your consent. However, we may continue to process your Personal Information if another legal justification exists for the processing.

LINKS TO OTHER WEBSITES:

Our website may include links to other apps or third-party websites which are not operated by us. We assume no responsibility for your privacy when using these third-party sites. We strongly advise you to review the privacy policy of every site you visit.

CHILDREN’S INFORMATION

Our service and website include the processing of children’s data (anyone under the age of 18). We will ensure at all times, we have the necessary and required consent from a competent person, whether it be parents or legal guardians to process the personal data of the child involved.

Last updated on 09/01/2025